Refund Policy | Твой таролог

Last updated: May 10, 2026

This Refund Policy explains how Users can request a refund for paid Tarot+ access or other paid features of «Твой таролог» at https://my-tarot.one.

1. General provisions

The service is operated by:

Стромов Борис Александрович

Taxpayer Identification Number (INN): 683202564919

Status: an individual applying the special tax regime “Tax on Professional Income”

Support email: borisstromov@yandex.ru

Service website: https://my-tarot.one

Refunds are handled in accordance with this Policy, the payment provider’s terms and applicable Russian law.

Users can request a refund through a simple process: by emailing support or through their account, if that feature is available.

2. When you can request a refund

Users may request a refund if:

a payment was made twice;

paid access was not activated;

a technical error prevented the User from using a paid feature;

the service could not provide paid access;

the User purchased the wrong access period by mistake;

the User wishes to stop using paid access;

there is another justified reason for a refund.

The Operator aims to review requests fairly and without unnecessary obstacles. Refund requests may also be considered for partially used access periods.

3. How to request a refund

Users can request a refund:

by emailing support at borisstromov@yandex.ru;

through the support button in their account, if available.

Please include the following information where possible:

the User’s email address or account;

the payment date;

the amount paid;

the selected plan or access period;

the reason for the refund;

any additional information that may help locate the payment.

Users can still submit a request if they cannot provide all these details. The Operator may ask for additional information needed to locate the payment and verify the circumstances.

4. Reviewing your request

The Operator reviews refund requests within 10 calendar days of receipt.

The Operator may ask for additional information needed to investigate a request. In that case, the review time may depend on when the required information is received.

The Operator informs the User of the decision after reviewing the request.

5. Approved refunds

If a refund is approved, the funds are returned using the original payment method where technically possible.

If a refund through the original payment method is impossible, the Operator may agree on another available method with the User, provided this is permitted by the payment provider’s rules and Russian law.

The time it takes for funds to reach the User depends on their bank, the payment provider, the payment system and the payment method.

6. Partially used access

Users may request a refund even if their paid Tarot+ access has already been partially used.

The Operator reviews these requests individually, considering:

the time elapsed since payment;

actual use of paid access;

technical circumstances;

the reason for the request;

whether the User is acting in good faith;

the requirements of Russian law.

The Operator may approve a full or partial refund where reasonable and technically possible.

7. Technical errors

If paid access is not activated after a successful payment, the User should contact support.

After verifying the payment, the Operator may:

activate the paid access;

extend the access period if an error caused the User to lose part of the period they paid for;

issue a refund.

8. Duplicate payments

Users who accidentally pay for the same access twice can contact support.

After verifying the payments, the Operator may:

refund the duplicate payment;

or, with the User’s agreement, extend paid access by the corresponding period.

9. Limitations

Refunds are not instant or automatic in every case. Each request is reviewed based on its circumstances, whether the service was provided, technical data, payment status, the payment provider’s rules and the requirements of Russian law.

The Operator may refuse a refund if the request is made in bad faith, shows signs of abuse of rights, involves attempts to circumvent service rules or lacks grounds for a refund.

10. Payment provider

Once payments are enabled, payments and refunds may be processed with the involvement of a payment provider, including Robokassa.

Bank card details are processed by the payment provider and are not stored by «Твой таролог».

The payment provider’s and the User’s bank’s rules and processing times may affect when the funds arrive.

11. Related documents

This Refund Policy applies together with:

the Terms of Service;

the Personal Data Policy;

the Consent to Personal Data Processing.

If the documents differ, the provisions most consistent with Russian law and the actual circumstances of the User’s request apply.

12. Changes to this Policy

The Operator may amend this Refund Policy.

A new version takes effect upon publication at https://my-tarot.one, unless that version specifies otherwise.

13. Contact details

For questions about refunds, payments, Tarot+ access or the service, Users can contact:

Support email: borisstromov@yandex.ru

Operator: Стромов Борис Александрович

Taxpayer Identification Number (INN): 683202564919

Website: https://my-tarot.one

Last updated: May 10, 2026